Trinity Teacup respects your privacy and takes care when collecting and handling personal information. This policy explains what we collect through our website, enquiries, and puppy placement process, and how that information is used. Personal details are requested only when needed to respond, arrange a booking, or support your puppy after purchase. Information is handled sensibly and stored securely. Use of this website means you agree to the practices described on this page.
Information We Collect
Trinity Teacup may collect personal information you provide when you complete an enquiry form, contact us by email or phone, apply for a puppy, or place a deposit. This can include your name, phone number, email address, suburb or city, and details about your household such as work hours, children, and existing pets. Payment related information may be collected where required to process a deposit or final balance, although full card details are handled by payment providers where possible. Website usage data may also be collected through cookies or analytics tools, such as device type, browser, pages viewed, and approximate location. Messages sent through social media platforms may be stored within those services and may also be recorded by us for customer service and placement records. Providing information is optional, but incomplete details may limit our ability to respond or progress an application.
How We Use Your Information
Personal information is used to respond to enquiries, help match a puppy to a suitable home, confirm availability, provide pricing and shipping quotes, and arrange pickup or transport within Australia. Details about your household and lifestyle assist us in responsible placement decisions and ongoing support after your puppy goes home. Contact information may be used to send updates related to your enquiry, your puppy, or your booking, including care notes and reminders about veterinary timelines discussed during purchase. Information may also be used to improve our website content and customer experience by understanding which pages are most useful. Trinity Teacup does not sell your personal information. Marketing messages are not sent in bulk without consent. If you request information about upcoming litters, contact may be limited to relevant updates unless you ask otherwise. Requests to stop receiving non essential updates will be respected promptly.
Sharing Information With Third Parties
Information is shared only when required to deliver a service you request or to meet legal obligations. Shipping enquiries may require your name, phone number, and delivery or airport details to be shared with a pet transport provider to obtain a quote or confirm a booking. Payment processing may involve sharing necessary details with trusted payment platforms. Veterinary records may be shared with your nominated veterinarian if you request help transferring information, or if clarification is needed to support your puppy’s ongoing care. Website analytics and hosting providers may process limited data to keep the website running smoothly and securely. Third parties are expected to handle information responsibly, but their services operate under their own privacy policies. Trinity Teacup will not disclose personal information to unrelated parties without your permission, except where required by law, court order, or to protect the safety of people or animals.
Cookies, Analytics, and Website Security
Cookies and similar technologies may be used to keep the website functioning properly, remember preferences, and help us understand how visitors use the site. Analytics tools may collect information such as pages visited, time spent on the site, and general device details. This data helps us improve layout, clarity, and performance. Browser settings allow you to block or remove cookies, although some website features may not work as intended if cookies are disabled. Reasonable steps are taken to protect stored information through secure systems and access controls. No website or online transmission can be guaranteed fully secure, so visitors should use caution when sending sensitive information online. Email is not a secure channel for confidential medical or financial information. If you believe your interaction with our website has raised a security concern, please contact us promptly so we can investigate and respond.
Your Choices, Access, and Updates
You can request access to the personal information we hold about you and ask for corrections if details are inaccurate or out of date. Requests can also be made to delete information where appropriate, noting that some records may need to be retained for legal, accounting, animal welfare, or dispute resolution purposes. Consent for optional communications can be withdrawn at any time. Parents or guardians should supervise website use by minors, since our services are intended for adults who can enter into purchase agreements. Trinity Teacup may update this policy from time to time to reflect changes to the website, services, or legal requirements. The most current version will be published on this page. Continued use of the website after changes are posted indicates acceptance of the updated policy. For privacy questions, requests, or concerns, please contact us through the website enquiry form or by email.
